Return Policy

Infosource Books Return Policy

Our Commitment

At Infosource Books, we want you to be satisfied with every purchase. If there is a problem with your order, we're here to help. Please review our return guidelines below.

Eligible Returns

Returns may be requested within 30 days of delivery for the following reasons:

  • The wrong item was received.
  • The item arrived damaged.
  • The item's condition differs significantly from the condition described in the listing.
  • The item is missing pages or contains major defects not disclosed in the listing.

All return requests must be submitted within 30 days of the delivery date.

Non-Returnable Items

Due to the nature of used and collectible books, the following are generally not eligible for return:

  • Books purchased "As Is" or clearly described with specific defects.
  • Items damaged after delivery due to customer misuse.
  • Digital products, downloadable content, or access codes.
  • Special-order or custom-requested items.

Condition Requirements

To qualify for a refund, returned books must be sent back in the same condition in which they were received. Books showing additional damage, excessive wear, or alterations may not be eligible for a full refund.

How to Request a Return

To initiate a return:

  1. Contact Infosource Books within 30 days of delivery.
  2. Include your order number and reason for the return.
  3. If applicable, provide photographs showing damage or discrepancies.
  4. Wait for return authorization and instructions before shipping the item back.

Unauthorized returns may experience delays in processing.

Return Shipping

  • If the return is due to an error by Infosource Books (wrong item, damaged item, or inaccurate description), we will provide a prepaid return label or reimburse reasonable return shipping costs.
  • For customer-preference returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as Infosource Books is not responsible for returns lost in transit.

Refunds

Once the returned item is received and inspected, refunds will be processed within 5–10 business days.

Approved refunds will be issued to the original payment method and will include the purchase price and any applicable sales tax. Original shipping charges are refundable only when the return results from an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos to expedite resolution and will work to provide either a replacement (when available) or a full refund.

Questions?

If you have any questions regarding returns or refunds, please contact our customer service team:

Infosource Books
Email: support@infosourcebooks.com 
Phone: (239) 490-9110

We appreciate your business and strive to provide a positive book-buying experience with every order.